Support
Answers to common questions about My Secure Wallet, and how to reach us if you need more help.
How do I add a card?
Tap Add card on the home screen and point your camera at the card โ the details are read automatically. If a card won't scan, choose Enter details manually on the scan screen and type the details instead. You can give each card a nickname so it's easy to spot in your wallet.
How do I edit a card?
Open the card and tap the pencil icon at the top. You'll be asked to unlock first, because editing shows the full card number. You can change any detail, including the nickname and security code.
Why are my card details hidden?
Card details stay masked until you reveal them with Face ID, fingerprint or your device PIN, and they re-mask automatically after a short time. This is by design โ it keeps your cards private even if someone else is looking at your screen.
What is App lock?
In Settings you can turn on App lock, which asks for Face ID, fingerprint or your device PIN every time the app opens. You can also choose how quickly revealed details re-mask.
Where is my data stored?
Everything is encrypted and stored on your device only. Nothing is uploaded โ there is no cloud, no sync and no analytics. Because of this, deleting the app permanently deletes your saved cards, and cards do not transfer to a new phone automatically.
The scanner isn't reading my card
- Make sure the app has camera permission in your phone's settings.
- Try better lighting and hold the card flat and steady.
- Cards with flat (non-embossed) printing can be harder to read โ if scanning fails, the entry form opens so you can type the details.
Still need help?
Email us and we'll get back to you as soon as we can โ usually within 2 business days.
support@cjdesigns.app